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delivery dates

christmas 2018

Order by the dates below for delivery to

Standard Delivery
december
Non-Personalised
products
december
personalised
products
Express Delivery
december
Non-Personalised
products
december
personalised
products

Please be advised dates may be subject to unforeseen changes, so please do check back as the delivery cut-off approaches.

*Charges, cut-off times and postcode restrictions may apply. More info at checkout.

  • OUR RETURNS POLICY

    All goods supplied by Pro-Direct UK are from official sources and are covered by the normal manufacturer's warranty. You can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size/colour/item.

    In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

    If you wish to return goods for an exchange or refund please send the goods back in their original packaging with a courier of your choice. Please understand that we cannot accept COD's or packages marked "Bill Recipient". Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.

    Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.

  • Can personalised items be exchanged?

    Once items have been personalised they cannot be exchanged unless faulty so please make sure you order the correct size when purchasing. If you wish to cancel or change an order for a personalised product please CALL our Customer Service Team IMMEDIATELY. Whilst we cannot guarantee that it will be possible for your order to be cancelled or changed we will do our best.

    If, however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected and we will be pleased to offer a refund or exchange.

    We will only accept personalised items for return if the personalisation is incorrect from the receipt of order or if the product is faulty.

  • How do I return a product if I'm not happy with it?

    If you find that the product is unsuitable please return it in it's original condition unused with all packaging and tags intact within 28 days of receipt for either refund or exchange. On the dispatch note is a returns form and label which both explains the returns process and requires you to complete the appropriate section so we know what action to take. Please add a covering letter if you feel the need to add more information or it simply will not fit on the returns part of the dispatch note. We do not offer a free returns service. However, if you return items for replacement, we dispatch the replacement goods to you free of charge.

    Please return the order to:
    PRO DIRECT SPORT RETURNS DEPT
    SHALDON ROAD,
    NEWTON ABBOT,
    DEVON,
    TQ12 4PQ

    Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.

  • What happens if there is a fault with a product?

    As an online business, we aim to provide a Returns service that is totally hassle-free for you.

    If you find a fault has occurred with a product please return the item in a clean and dry condition to:

    PRO DIRECT SPORT RETURNS DEPT
    SHALDON ROAD,
    NEWTON ABBOT,
    DEVON,
    TQ12 4PQ

    Make sure you include a covering note with your name/address/contact telephone no. or email address, clearly explaining the reason for return along with the outcome you would like (Replacement,Exchange or Refund). We endeavour to deal with returns within 3 - 5 working days, however this may extend at busy times of the year. Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.

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